Privacy Policy

Running a proper financial services business means we need certain information from you. Nothing unusual, but it's worth being specific about what we collect and why we need it.

Personal Details You Provide

When you sign up for our business planning services, we ask for standard contact information. Your name, email address, phone number, and business details. Sometimes we need your Australian Business Number if you're operating a registered entity. We also collect payment information when you purchase our services, though credit card details go straight to our payment processor and we never see the full numbers.

Automatic Collection

Our website collects technical information automatically. IP addresses, browser types, device information, and how you navigate our site. This helps us fix bugs and understand which parts of our service actually get used. We use cookies for this, and you can disable them in your browser settings if you prefer, though some features might not work as smoothly.

Everything we collect serves a specific purpose. We're not in the business of hoarding data just because we can.

• Delivering the business planning services you've paid for, which includes creating customized financial projections and strategic documents
• Sending you important updates about your account, service changes, or issues that need your attention
• Processing payments and maintaining accurate financial records as required by Australian law
• Improving our services based on how people actually use them, not how we think they should
• Responding to support requests and troubleshooting problems when they come up
• Meeting legal obligations under Australian financial services regulations

Your information lives on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. Our systems get regular security updates, and we run penetration tests twice a year to find vulnerabilities before anyone else does.

Access to your data is restricted to team members who genuinely need it for their work. Everyone signs confidentiality agreements, and we track who accesses what through audit logs. If we detect suspicious activity, we investigate immediately and notify affected users if necessary.

What We Don't Do

We don't sell your data. Period. No third-party data brokers, no advertising networks, no "strategic partners" looking to buy customer lists. The business model here is simple: you pay us for business planning services, and that's how we make money.

Sometimes we need to share limited information with third parties, but it's always for a specific reason tied to providing your service.

• Payment processors handle transaction details when you purchase services
• Cloud hosting providers store our systems, though all data is encrypted
• Email service providers deliver communications you've requested
• Professional advisors like accountants or lawyers when needed for business operations
• Government agencies if legally required under Australian law

All third-party providers sign data processing agreements that limit what they can do with your information. They can't use it for their own purposes or share it further without explicit permission.

Australian Privacy Principles give you specific rights over your personal information. Here's what you can do and how to actually do it.

To exercise any of these rights, email us at info@mintraveqol.com with your request. We verify your identity before processing requests to prevent unauthorized access. Usually this means confirming details from your account or asking security questions.

We keep different types of information for different periods based on legal requirements and business needs. Australian tax law requires we maintain financial records for seven years. Client communication records we typically hold for three years after the last interaction. Website usage data gets deleted after 24 months.

When retention periods expire, we have automated processes that permanently delete information from our systems. This includes backups, which get overwritten during regular backup cycles. If you close your account, we start the deletion clock immediately, though some information stays longer to meet legal obligations.

Your data stays in Australia where our servers are located. Occasionally, cloud service providers might have infrastructure in other countries, but any cross-border transfers meet Australian privacy standards. We use providers with strong privacy frameworks and contractual protections.

If you're accessing our services from outside Australia, understand that your information will be transferred here and subject to Australian law. By using our services, you consent to this transfer.

Our website uses cookies to function properly and improve your experience. Essential cookies handle things like keeping you logged in and remembering your preferences. Analytics cookies help us understand which features get used and where people encounter problems.

You can control cookie settings through your browser. Blocking all cookies might break some functionality, but basic browsing will still work. We don't use third-party advertising cookies or tracking pixels from social media platforms.

Our services target business owners and professionals, not children. We don't knowingly collect information from anyone under 18. If you're a parent who discovers your child has provided us with personal information, contact us and we'll delete it immediately.

We update this policy when our practices change or regulations require it. Significant changes get announced via email to active users. Minor clarifications might just appear on this page with an updated date at the top.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account, though we'd prefer to discuss concerns first.

Under Australian privacy law, we process your personal information based on several legal grounds. Contract performance is the main one: we need your data to deliver the business planning services you've purchased. Legal compliance requires we maintain certain records for tax and regulatory purposes. Legitimate interests include improving our services and preventing fraud, though we balance this against your privacy rights.

Where we need consent for specific activities like marketing emails, we ask for it explicitly and you can withdraw it anytime.